Shipping policy

Shipping Policy

Processing Times

Orders are processed within 1–3 business days.
You will receive a confirmation email once your order has been shipped.

Please note: Processing times may be extended during holidays or high-volume periods.

Shipping Times

Estimated delivery times:

United States: 5–12 business days
Canada: 7–15 business days
United Kingdom & Europe: 7–15 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 10–20 business days

Delivery times may vary depending on your location, customs delays, or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping promotions (if available) will apply automatically at checkout.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package.

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

If you entered the wrong address, contact us immediately at emilyoussef25@gmail.com.
We may be able to update it before your order is shipped.

Lost or Delayed Packages

While rare, shipping delays can occur.
If your package appears lost or has not arrived within the estimated time frame, please contact us at emilyoussef25@gmail.com so we can assist you.

Customs & Import Fees

International orders may be subject to customs fees, taxes, or import duties.
These charges are determined by your local customs office and are not included in our prices or shipping costs.

Customers are responsible for any applicable import fees.

Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately at emilyoussef25@gmail.com with photos or videos. We will work quickly to resolve the issue.

If you want, I can customize this to match:
✅ your refund policy
✅ your brand voice (luxury, minimalist, friendly, etc.)
✅ exact countries you ship to
Just tell me!