Refund policy

Return & Refund Policy

Refunds are not allowed for any purchases.
However, if a product arrives defective, damaged, or missing parts, we will provide a full refund after verifying the issue.

Returns

To be eligible for a return, the item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. You must also provide a receipt or proof of purchase.

To start a return, contact us at emilyoussef25@gmail.com. Returns must be sent to the following address

Items sent back without first requesting a return will not be accepted.

For any return questions, you can always reach us at emilyoussef25@gmail.com.

Damages, Defects & Missing Items

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if any parts are missing, so we can evaluate the issue.
If the product is confirmed to be defective or incomplete, we will issue a full refund.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Personal care goods (such as beauty items)

• Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

If you are unsure whether your item qualifies, please contact us.

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is accepted, you may place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition you received it—unworn, unused, with tags, and in the original packaging—and accompanied by proof of purchase.

Refunds for Defective Products Only

Since general refunds are not allowed, refunds are issued only for items confirmed to be defective or incomplete.

Once we receive and inspect the defective item, we will notify you if your refund is approved. Approved refunds are processed to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us at emilyoussef25@gmail.com.

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